# Missing response message

We know how important it is for you to nurture the visitors of your website.\
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A knowledge base sometimes can be incomplete, and your users don't get the exact answer to their questions, or they need personalized support (about their own ticket, order, and so on).\
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That's why a Chatbot can be configured with a Missing response message.\
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Here's the final result:

{% embed url="<https://www.loom.com/share/e08e8684dd884ceda3fad4db2907a365?sid=57174976-361c-4581-8a08-69dc6be32557>" fullWidth="false" %}
Missing response message user experience
{% endembed %}

When the user submits the **Missing response form**, you receive an email with all the details and the full conversation the user had with the AI Chatbot for context.

<figure><img src="/files/FPq8L3xSczIq2uwJtPuM" alt=""><figcaption><p>Email you'll receive</p></figcaption></figure>

### How to configure the Missing response message for your Chatbot

Log in to Userdesk, and click on your Chatbot name on the left sidebar.

Go to Widget and enable **Missing response message.**

You can customize your message (and change language also), the label for Name, Email, and Phone, and enable / disable each one of those fields.

{% embed url="<https://www.loom.com/share/149f449f64c24821b1bd6514465b4ffb?sid=6ccde408-aa24-483c-8326-e84135a7ad7e>" %}
Configure the Missing response message
{% endembed %}

Your **Missing response message** is configured 🎉

Remember that you can chat live with your users in the [Messages](https://www.userdesk.io/messages) section of Userdesk 🙌


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