# Missing response message

We know how important it is for you to nurture the visitors of your website.\
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A knowledge base sometimes can be incomplete, and your users don't get the exact answer to their questions, or they need personalized support (about their own ticket, order, and so on).\
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That's why a Chatbot can be configured with a Missing response message.\
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Here's the final result:

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Missing response message user experience
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When the user submits the **Missing response form**, you receive an email with all the details and the full conversation the user had with the AI Chatbot for context.

<figure><img src="https://3559248360-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1Vse36vHZbUu8eaHapRv%2Fuploads%2FfDlwl4EhV0fdl28g6gnU%2Fmissing_response_contact_email.png?alt=media&#x26;token=87cc7a20-7a8a-4a0c-b65f-ea8a5510b5fc" alt=""><figcaption><p>Email you'll receive</p></figcaption></figure>

### How to configure the Missing response message for your Chatbot

Log in to Userdesk, and click on your Chatbot name on the left sidebar.

Go to Widget and enable **Missing response message.**

You can customize your message (and change language also), the label for Name, Email, and Phone, and enable / disable each one of those fields.

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Configure the Missing response message
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Your **Missing response message** is configured 🎉

Remember that you can chat live with your users in the [Messages](https://www.userdesk.io/messages) section of Userdesk 🙌